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Latest Updates

1. Secure Login Demo Video has been updated to reference the 90-Day Password Reset
2. 90-Day Password Reset Support Plan for CARES-Live new 90-Day Password Reset policy requirements, and the implementation rollout strategy. 
3. The CARES-Live Training Environment documentation has been posted.

The following documents below are located on the CWS-CARES Training portal.

• CARES-Live Training Environment Service Offering 
• Training Environment Users Guide
• Training Environment Request for Access Exhibits C and D (Request for Access / Questionnaire)

Effective July 15, 2020 CARES-Live support will transition away from the Implementation Team. Please contact:

• Customer Relations (CWS_CustRel@osi.ca.gov) for general CARES-Live questions and inquiries.
• Service Desk (servicedesk@CWDS.ca.gov) for CARES-Live issues.